Customer Care
Frequently Asked Questions
Quick answers about orders, shipping, returns, and our products.
Orders & Shipping
How long does it take to get my order?
How much is shipping?
Standard shipping is $7 and express is $16. Standard shipping is free on orders over $50.
Shipping & ReturnsHow do I track my order?
You'll get an email with tracking as soon as your order ships. You can also see your orders in your account.
My AccountCan I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.
Contact UsReturns
What's your return policy?
You can return unopened, unused items in their original packaging within 30 days of delivery for a full refund.
Shipping & ReturnsCan I return a product I've opened?
My order arrived damaged or wrong. What do I do?
Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.
Contact UsProducts
Where can I find a product's ingredients?
I have sensitive skin. Which products are right for me?
We recommend checking the ingredient list and doing a patch test on a small area of skin before first use. If you have a specific concern, get in touch.
Contact UsDo you offer gift sets?
Yes. Our Gift Sets collection has curated sets for birthdays, holidays, and everyday self-care.
Shop Gift SetsPayment & Account
What payment methods do you accept?
Do I need an account to order?
How do I hear about new products?
Join our email list at the bottom of the home page to be the first to know about new products, restocks, and gift sets.
Join the ListStill have a question?
Send us a note and we'll help.
