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Free standard shipping on US orders over $50

Details

Customer Care

Frequently Asked Questions

Quick answers about orders, shipping, returns, and our products.

Orders & Shipping

How long does it take to get my order?

Orders ship within 1–3 business days. Standard shipping then takes 3–7 business days, and express takes 2–3 business days.

How much is shipping?

Standard shipping is $7 and express is $16. Standard shipping is free on orders over $50.

Shipping & Returns
Do you ship internationally?

Not yet. We currently ship within the United States.

How do I track my order?

You'll get an email with tracking as soon as your order ships. You can also see your orders in your account.

My Account
Can I change or cancel my order?

Contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.

Contact Us

Returns

What's your return policy?

You can return unopened, unused items in their original packaging within 30 days of delivery for a full refund.

Shipping & Returns
Can I return a product I've opened?

For hygiene reasons, opened or used beauty products can't be returned, unless they arrived damaged or faulty.

My order arrived damaged or wrong. What do I do?

Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.

Contact Us
When will I get my refund?

Refunds go back to your original payment method within 10 business days of us receiving your return.

Products

Where can I find a product's ingredients?

Each product page lists its ingredients under "Ingredients".

Are your products cruelty-free or vegan?

I have sensitive skin. Which products are right for me?

We recommend checking the ingredient list and doing a patch test on a small area of skin before first use. If you have a specific concern, get in touch.

Contact Us
Do you offer gift sets?

Yes. Our Gift Sets collection has curated sets for birthdays, holidays, and everyday self-care.

Shop Gift Sets

Payment & Account

What payment methods do you accept?

We accept major credit and debit cards through our secure checkout.

Do I need an account to order?

No. You can check out as a guest. An account lets you see and track your orders in one place.

How do I hear about new products?

Join our email list at the bottom of the home page to be the first to know about new products, restocks, and gift sets.

Join the List

Still have a question?

Send us a note and we'll help.

Contact Us